Salesforce Administrator

Fyllo

Chicago, IL

This job has been expired

Why Fyllo

At Fyllo we are on a mission to accelerate the economies of tomorrow. What does that mean? We have created the world’s largest data marketplace of cannabis and CBD purchase data along with a market-leading regulatory database that is used by Fortune 500 companies and emerging brands in highly-regulated industries like cannabis, crypto, short term rentals and more.

Our technology platform enables high-growth companies to reach and understand consumers, activate marketing and loyalty programs across multiple channels, and navigate today’s ever-changing regulatory landscape.

Having been founded in 2019, we recently closed our Series C and have raised 100 million to date. 2022 has already proved to be another big year with our recent acquisition of Semasio, a leader in unified targeting for digital marketing. If you are someone who has a bias to act and believes in having more fun together, then read on!

Your Role

Fyllo is looking for a Salesforce Administrator to drive technology and innovation for the CRM system at Fyllo. In this role, you will focus on improving processes and adoption using the Salesforce.com platform. The administrator will work closely with Operations, Sales, and Finance to deploy new business processes, and create actionable reports.The Salesforce Administrator will be responsible for the execution of the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

The successful candidate will serve as the internal champion and subject expert for the administration of Salesforce. We expect the candidate to engage with business, gather requirements, conduct ongoing support, do user training, business analysis and activities for enhancements, upgrades, data conversions and report development for multiple business groups with varying needs. This individual will be passionate about their work, self-motivated, and detail oriented.

This is a perfect opportunity for someone who loves working in fast-paced startup environments. Reporting to the SVP, Operations, this position requires dynamic, strategic, and quantitative thinking.

Day to Day

  • Responsible for day-to-day configuration, administrative support, assigned project implementation, maintenance and improvement of the platform.
  • Handle all basic administrative functions such as sandbox management, performance and technical issues, operational requests, support data migrations and manage integrations.
  • Evaluate and prepare for Salesforce releases to determine how changes will apply to all affected users.
  • Logging and troubleshooting tickets with Salesforce support.
  • Launching and managing in-depth dashboards and reports for all team functions at both management and individual levels.
  • Helping users develop or fine-tune reports so they yield meaningful metrics
  • Responsible for tasks ranging from helping users reset passwords to maintain data quality, adding fields, develop reports.
  • Perform user audits, unfreezing user accounts.
  • Deactivate users—either due to their departing from the organization or maintaining data quality.
  • Provisioning users and managing user groups – Setting up new moderators, edit and manage user groups, reassign roles and profiles as needed to reflect organization changes or users’ new duties.
  • Perform periodic security audits – performing security baselines and driving SOC compliance
  • Auditing/accepting/testing/implementing Salesforce platform updates – Aware of the release notes for the upcoming version of Salesforce.com to see if any of the existing features the system depends on, are being deprecated or changed significantly.
  • Validate the changes that affect the existing system due to Salesforce updates.
  • Add/Delete the records from Salesforce and understand the object relationship.
  • Work on Profile Management, user management, roles, workflows, leads, opportunities, permissions, and rules.
  • Design and implement updates to Salesforce or its 3rd party application solutions using best practices through standard configuration.

Preferred Experience

  • BA/BS Degree
  • 3-5 years Salesforce experience in Salesforce.com administration, analysis, and development
  • Expertise in working online advertising or a SAAS platform a plus
  • Demonstrated advanced Salesforce.com administration/configuration, development and reporting analytics
  • Fluency in Salesforce Lightning
  • Experience running projects from initiation to completion with minimal oversight
  • Experience in Security configuration
  • The ability to solve highly complex business problems across platforms utilizing Salesforce and other business applications
  • Excellent organizational, interpersonal, presentation and communication skills (written and verbal)
  • Proactive and positive attitude, always willing to collaborate with team members and colleagues
  • Strong troubleshooting, analytical, and problem-solving abilities
  • Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
  • Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
  • Thrive in fast paced, dynamic working environments and enjoy working on developing-stage projects (with a clear vision for the ‘big picture’)
  • Naturally curious with a continuous desire to grow knowledge base and learn more
  • Possess genuine interest in Fyllo’s mission to help the world realize the full potential of cannabis

Perks! Unlimited PTO, monthly mobile stipend, home office stipend, 401K savings and match, FSA/HSA, hybrid or remote work schedule, Blue Cross Blue Shield insurance coverage, paternal leave, pre-tax commuter programs and more .