Program Manager of Implementation

Literacy Partners

New York, NY

Published

POSITION: Program Manager of Implementation, La Fuerza de Familias Latinas

STATUS: Full-time 

LOCATION: National 

START DATE: Immediately

SALARY: $56,000-$65,000 (based on experience) and excellent benefits

Literacy Partners strengthens families through a two-generation approach to education. With our free classes, community-based workshops, and educational media, low-income and immigrant parents can develop the literacy and language skills to help their children thrive. Our research-based curriculum incorporates child development and parent support to help parents boost their children’s early reading, school readiness, and health and wellness. 

La Fuerza de Familias Latinas (La Fuerza) is our national program for Spanish-speaking parents developed in partnership with Univision, based on the hit telenovela mini-series, La Fuerza de Creer. Our social impact extension inspires and supports Spanish-speaking families to promote their children’s early learning and social-emotional growth through educational workshops created in-language and in-culture. Our model celebrates and builds on the caregiving strengths of Latinx families.

After several years of working directly with parents and caregivers, we are now establishing partnerships with organizations who are implementing the program directly with their communities. We provide early childhood development programs with training and an easy-to-use kit for them to implement La Fuerza parent education workshops with the families they serve. We recently won a National Science Foundation grant to dramatically expand our program nationally and adapt the model to promote informal science learning among Latinx families alongside our current program enhancing early literacy skills. 

The Program Manager of Implementation will play a key role in the La Fuerza team’s achievement of our growth and impact goals. Working with agencies serving Spanish-speaking caregivers to successfully implement our workshops, this position will provide customer service to parent-facing staff, manage projects, and help coordinate coaching for partner agencies. The Program Manager will also provide inter-departmental coordination among team members to ensure that our partners’ needs are addressed. This position will play a major role in supporting our organizational culture of equity and excellence as our team expands.

Reporting to the Senior Program Manager of Training and Development, this position is a member of the 8-person La Fuerza Team and will join the larger team at Literacy Partners, a diverse, social justice-oriented organization of 28 staff and more than 150 interns and volunteers.

Responsibilities:

Partner Relationships

  • Maintains and cultivates relationships with partners, following up through calls, emails, opens/closes customer cases, and organizes meetings with key stakeholders.
  • Provides detailed service attention to partnering agencies and coordinates workshops for remote, in-person, and hybrid settings. 
  • Tracks projects are proceeding as planned and according to the agreed-upon scope of work with partners.  
  • Provides orientation to new partner staff and technical support as needed and presents partnership results. 

 

Program Implementation

  • Manages the process of implementing parent education workshops according to agreements with partner agencies and with fidelity to our model.
  • Provides project briefs for the facilitator, tracks completion, collects documentation and administers partner feedback surveys.
  • Troubleshoots adoption, organizational implementation, and fidelity issues with senior program managers.
  • Coordinates book distribution program to workshop participants and partner agencies.

 

Other Duties

  • Collects testimonials from the field to document and share with our Development-Marketing-Communications Team. 
  • Performs other duties as assigned.

 

Requirements:

  • A bachelor’s degree and 2+ years of relevant program management or service experience;
  • Strong written, verbal, and interpersonal communication skills in English and Spanish;
  • Experience in navigating customer concerns and implementing issues;
  • Excellent coaching skills;
  • Experience with Google Workspace, Canva, and remote office tools;
  • Strong presentation skills (in-person and virtual settings);
  • Proficiency in project management tools and strategies; 
  • Ability to work in a remote start-up environment and across various time zones;
  • Deep cultural competence and commitment to racial and gender equity; 
  • Experience managing programs serving school districts or health and social care sectors is a plus;
  • Ability to work in a remote start-up environment and across various time zones;
  • A creative problem-solver with a big heart and a great sense of humor.

Compensation and Benefits

Salary: Full-Time $56,000-$65,000  (based on experience)

Benefits include:

  • 20 vacation days, 3 personal days, 12 holidays
  • Excellent medical, vision and dental plan
  • Employer-matched contributions to retirement plan

How to Apply: Send resume with a brief cover letter to job@literacypartners.org. Put “La Fuerza’s Program Manager of Implementation with your name in the subject line. Interviews will be granted on a rolling basis until the position is filled with a start date as soon as possible. 

Literacy Partners is committed to diversity and is a proud Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.