Program Manager – Business Process

DISH Network

CO, Englewood


Department Summary

OnTech Smart Services was founded in 2019 and is one of the largest smart home service providers in the United States. Its nationwide service brings together a structured workforce of over 8,000 expert technicians, smart home devices from leading brands, and award-winning customer service to make it easy for anyone to enjoy the benefits of smart home technology. OnTech is singularly driven by its mission to connect people and things. Visit

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. This fast growing channel has launched a smart home services direct-to-consumer website,, and we are looking for talented ecommerce experts to join our team!

At OnTech, we are changing the way people work. As working preferences change, OnTech is at the forefront at diversifying our skill sets, individuals, and opportunities for everyone to be included regardless of experience. If you’re passionate about connecting people and things, this opportunity is for you.

Job Duties And Responsibilities

We are looking for a Program Manager to define rules and requirements for our evolving labor channels. Working with various department leads, you will define which verticals are eligible to receive different types of offerings. A detail-oriented individual will be responsible for cataloging requirements, rules, and compliance needs across various locations and business partners. You will partner closely with business development and compliance teams to understand what work can be performed by who in select locations.

Skills, Experience And Requirements

Minimum required skills / experience:

  • Strong verbal and writing skills.
  • Familiarity with reporting needs of large organizations, including defining all parameters and data tables.
  • Works with operations teams on go-to-market roll-outs updates to current offerings
  • Creating a knowledge base as a single-source of truth for all rules related to their capability, including Feature writing and roadmapping.
  • Drive strategy for IT efforts through developing a road map and prioritize across projects.
  • Strong influencer to both executives and peers as they articulate the product strategy and goals with the overall product portfolio.
  • Develop hypothesis-driven experiments that leverage behavioral insights to increase customer engagement.
  • Ability to manage multiple initiatives while producing high quality results.
  • Stay up to date on industry trends and new products in the marketplace.

Desired skills / experience:

  • Bachelor’s degree from four-year college or university.
  • Has financial analysis and data regression experience with varying labor channels.
  • Excellent communication skills across all levels of an organization.
  • Experience with tools such as Excel and Tableau to understand product performance and conversion within each sales channel.
  • Work cross-functionally with Sales Channel owners, Finance, and various central ops teams.
  • Excellent organization and time-management skills; results oriented, strong sense of urgency, proactive and flexible
  • Self-starter with ability to be strong team player and work independently in a fast-paced environment

Salary Range

Compensation: $57,400.00/Year – $82,000.00/Year


From versatile health perks to new career opportunities, check out our benefits on our careers website .

Candidates need to successfully complete a pre-employment screen, which may include a drug test.