Member Services Advocate

Aston Carter

KS, Lenexa

This job has been expired

  • Job Description:* Receive inbound calls from members who are enrolled in a Medicare, Medicare Advantage or Medicaid plan.

Assist those members with taking orders for items sponsored by the plan, update account information, provide plan information and resolve issues with utilization of the plan benefit. Place outbound calls as directed and necessary for member resolution.

  • Update account information such as change of address or phone numbers.
  • Research members that have a benefit disputes
  • Educate members on how the plan works, including benefits, participating retail markets (if applicable) and items or products and services covered benefit.
  • Submit catalog requests and retail card replacements to be mailed out upon member request.
  • Educate and assist members with website registration, utilization and how to order through the online ordering app.
  • Educate and assist members to use the mobile app.
  • Make concise and detailed notations as it pertains to member records.
  • Answer questions pertaining to mailings sent out by the Health plan.
  • Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence.
  • Act, dress, and behave in a professional manner to reflect a positive image of the company.
  • Top Skills Details:* Call center Customer service support Health care Medicare
  • Additional Skills & Qualifications:*
  • Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
  • Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
  • Responsible for performing other duties and responsibilities as required.
  • Experience Level:* Entry Level #CSRC2022

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.