SUMMARY : While delivering innovative solutions, exceptional service and trusted results, the Job Developer Team Lead provides training, guidance and support to the Job Developer personnel. While also contributing to comprehensive job development and placement services by continually build, maintain, and cultivate relationships with a wide array of employers who are willing to hire qualified Family Independence Temporary Assistance Program/ Temporary Assistance for Needy Families (FITAP/TANF) customers into unsubsidized employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provide day-to-day guidance to job development staff and manage daily tasks and goals to foster a positive, innovative, and productive environment.
- Maintain and deepen existing employer relationships and develop new ones, especially in industries that are projected to grow in the Shreveport Area and are a good fit for TANF customers.
- Establish data collection and tracking methods to track business engagement key performance indicators
- Participate in economic development and industry sector initiatives, networking events, Chamber of Commerce meetings, and B2B round tables;
- Implement job development strategies that are designed to provide TANF/FITAP customers with employment opportunities, while taking into consideration job location, industry growth prospects, advancement opportunities and salary.
- Proactively promote program (its services and qualified customers) to employment partners.
- Explain to prospective employers the financial benefits they will receive and outline the employment supports and retention services available to them if they hire a TANF customer, including but not limited to: making applicants available for job openings, screening resumes for specific qualifications, providing job retention services once the customer becomes employed, facilitating the Work Opportunity Tax Credit (WOTC) when employers are eligible
- Work closely with case managers to place customers in unsubsidized employment
- Match available job openings with customer interests and abilities. Work one-on-one or in groups with customers to screen properly to determine job suitability, assist with application completion and process, employer/interview preparation, and follow-up.
- Focusing on both “number” and “quality” of placements, develop and maintain ongoing personal contacts with private, public, non-profit, and religious organizations to promote and create opportunities for placing TANF customers.
- Input accurate and complete data for all contacts with customers into CATCH
- Enter employer information into CATCH in a timely manner for all completed and signed Verification of Employment (VOE) documents received.
- Populate and maintain the Job Developers’ spreadsheet with new and updated employer information including but not limited to current or upcoming job openings, applications submitted, direct referrals, work experience opportunities, placements, etc.
- Update and maintain VOE binder, and submit completed, verified, and signed VOEs to Quality Assurance.
- Establish and maintain Work Experience (WEX) opportunities and sites.
- Assist case managers and customers to select relevant work opportunities and obtain WEX site signatures for completed TANF Work Experience Program Agreement contract.
- Submit weekly Job Seeker’s Hot Jobs.
- Update and maintain job announcement board.
- Plan and conduct onsite employment driven activities such as, onsite bi-annual job fair event or employer informational sessions with qualified customers.
- Participate in regular staff meetings, staff training, supervisory sessions, d accept the responsibility of aiding the development of positive team relationships as requested.
- Adhere to KRA policy, procedures, and professional conduct, dress code and code of ethics.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Superior communication skills oral and written.
- Excellent interpersonal, conflict resolution, coaching, mentoring and leadership skills.
- Excellent project time management, customer service, and organizational skills.
- Ability to effectively manage remote employees.
- Customer service and relationship management skills
- Ability to professionally adjust to unforeseen circumstances or programmatic changes. Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
- Ability to function at a high level of discretion and confidentiality.
- Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/or over the weekend as needed.
- Travel approximately 50% time.
EDUCATION and/or EXPERIENCE :
- Bachelors degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
- Experience with Temporary Assistance for Needy Families (TANF) workforce programs highly preferred.
- B2B, Sales, customer service experience
- At least five years of supervisory experience required.
- Project Management certification highly preferred
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook).
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.