Client Support Specialist – Remote


United States

This job has been expired

Finalsite is the preferred website, communications, and marketing platform of more than 8,000 schools worldwide. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. With a 96% retention rate year-over-year, Finalsite is the choice of over 700 NAIS member schools and 1000+ school districts in the U.S., and international schools and universities in over 115 countries around the world. The company is headquartered in Glastonbury, CT with offices in Austin, TX and Columbus, OH, U.S.A., as well as in the U.K. For more information, please visit MISSION Finalsite’s mission is to help schools prepare students to be successful and make the world a better place. VISION Finalsite will transform the way school communities engage with their schools. SUMMARY OF THE ROLE The Client Support Specialist is responsible for serving clients by providing product training and service information, as well as resolving any technical product issues. They build and maintain relationships with all post-launch clients with the aim of increasing satisfaction. This is a 1099 contractor role, that has a 6-month contract period. LOCATION 100% Remote – Anywhere within the US. RESPONSIBILITIES

  • Provide exceptional service to both internal and external customers.
  • Solve problems and relieve pain points to make our admins happy.
  • Work in multiple support queues, including calls, tickets, and live chat.
  • Assist in the development of policies and procedures as needed.
  • Maintain SLA’s by prioritizing queue workloads appropriately.
  • Work inter-departmentally to escalate and assign issues as necessary.
  • Act as a resource internally to assist other teams with larger client projects.
  • Continually enhance our support documentation and guided learning center. QUALIFICATIONS AND SKILLS
  • Prior customer service or technical support experience preferred (0-2 years), but not required.
  • Associate’s or Bachelor’s degree preferred., or commensurate experience.
  • Ability to cover evening and weekend hours, as required.
  • Experience using a SaaS platform (preferred)
  • Microsoft Suite experience required Link to All Staff Competencies and Mental and Physical Requirements RESIDENCY REQUIREMENT Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite. DISCLOSURES Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite’s People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.