Business Systems Analyst – Salesforce CLM


CA, San Jose

Business Systems Analyst – Salesforce CLM

We’re recruiting for a Business Systems Analyst with deep knowledge of


  • You will work closely with business partners to understand business processes, goals and gaps
  • Drive the planning, prioritization, design, development and deployment of new projects & system enhancements.
  • Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan for projects & enhancements
  • Participate in the change management and go live support processes.
  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives
  • Coordinate and perform system testing to ensure requirements are met
  • Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.


  • 5+ years of IT experience
  • 3+ years experience with (Sales Cloud), preferably supporting Enterprise Sales and/or Legal functions
  • Experience with CLM is a major plus
  • Experience supporting multiple integrated systems in an Enterprise technology environment
  • Agile / SCRUM experience preferred
  • Hands on experience with Salesforce configuration, testing & support.
  • End to end implementation experience including requirements documentation, systems configuration, project management, issue management, communication and change management.
  • Self-motivated team player with clear and effective communications skills; solid time management & organization skills; ability to manage multiple and often changing priorities.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
  • Demonstrated ability to learn and embrace new technologies, applications, and solutions
  • Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree