Administrative Assistant

The Administrative Assistant at our Iowa City Clinic is an integral part of our clinical team as the first face or voice that individuals encounter when they reach out to CFS for their mental health needs.

Job Responsibilities

This team member is responsible for handling confidential and time sensitive information and working with patient files. The position requires compassion, empathy, and the ability to handle confidential information with discretion. Specific responsibilities include:

• Supporting mental healthcare providers in serving those that reach out to CFS for care.
• Responding to referrals for care including self-referrals and referrals from other members of an individuals’ healthcare team received via email, phone, and fax.
• Scheduling appointments on behalf of CFS providers including verifying insurance and demographic information. Listen to the needs of each individual to ensure they are matched with the provider best equipped to serve their unique needs.
• Welcoming patients arriving for visits with CFS providers, check them in for their visits, and receive co-pays/payments for services.
• Uplifting the Covenant Family Solutions core values of Hard Work and Dedication, Continuous Improvement, Excellent Care and Service, and Support and Uplift on a daily basis.
• Delivering outstanding and compassionate service to individuals seeking mental health services for themselves or a loved one. 
• Participating in weekly team meetings focused on building team culture of support where all voices are valued.
• Other duties as assigned. (Come on, you knew it was coming.)

Our Ideal Team Member

Aside from a natural compassion and empathy for others, we are seeking a candidate that has the following skills and experience to best serve those in our care:

• Previous experience working in medical office setting. Preference given to those with experience in mental health office settings.
• Proficiency in Microsoft Office products including Microsoft Word, Excel, and Outlook. 
• Ability to provide empathetic care to patients and families of varied ages and diverse backgrounds. 
• Ability to handle sensitive/confidential information with the utmost discretion and attention to detail.
• Demonstrate honesty and integrity through a customer service orientation that includes accountability, tenacity, effective communication skills and adaptability.
• Detail oriented, capable of multi-tasking, and effective time management skills.
• Demonstrate an ability to relate to patients, referral partners, and colleagues in ways that build trust and confidence.
• Ability to develop constructive and cooperative working relationships with others and maintain them over time.
• Professional and reliable work ethic.
• Be able to identify areas for growth, make recommendations for change and participate in review and revision of systems to ensure continuous improvement

We Provide

• Work/Life Balance. We are committed to supporting your needs as a team member and as a person. This position is Monday through Friday with no weekends and includes paid holidays and 20 days of PTO in the first year!
• Supportive Team. We recognize the toll that working in mental healthcare can take, especially as the first face or voice our patients encounter when reaching out for care. That is why one of our core values is to support and uplift one another through tough times while also celebrating achievements.
• Learning Stipend. One of our core values is to engage in continuous improvement. We offer an annual learning stipend to make ensure you are able to continue to grow as a person and as a professional.
• Comprehensive Benefits Package including health and dental Insurance, earned vacation benefits, 401k retirement savings account, long and short-term disability insurance, life insurance, and EAP services for employees.

Our Core Values

Mental health IS health. At CFS we are committed to making a difference by helping people to unleash their potential to become the best versions of themselves. We do this through:

• Hard Work and Dedication. We put in the time needed to get the job done and arent afraid to push ourselves to go above and beyond in order to serve.
• Continuous Improvement. We consider it our responsibility to engage in continuous learning. We focus on improving our clinical skills and personal characteristics.
• Excellent Care and Service. We are dedicated to ensuring that our patients, colleagues, and all those we meet are able to receive the support they need.
• Support and Uplift. We care about each others well-being and provide compassionate support and encouragement to all those we meet.

In joining Covenant Family Solutions, you will have the opportunity to be a part of a team of individuals dedicated to serving the mental health needs of couples, families, and individuals of all ages. If this aligns with your personal mission, we encourage you to apply for this role.

• Covenant Family Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.